Unless otherwise agreed, supplementary orders or separate services, which are not included in our price list, will be charged at reasonable prices.
articles sent on approval
Articles sent on approval are a service we provide for private clients only. We cannot offer this service to retailers.
According to availability, we send a maximum of 4 mouthpieces and 5 synthetic reeds per delivery note. Custom-made products, such as a copy of a facing or mouthpieces with titanium rings, cannot be ordered on approval.
The delivered goods can be kept on approval for a maximum of 14 days counting from the day the material arrives. Deviations are only possible after previous agreement. The client is responsible for the articles sent on approval from the day of the receipt until the safe return to our company.
The huge worldwide demand for this service may cause longer waiting times. We ask for your understanding and patience!
Costs for shipping and handling (per parcel)
EU member countries €15,00
Europe international €20,00
international delivery €25,00
Payment upon receipt of invoice. The recipient bears the cost of returning the goods. The prices for express delivery are higher.
Important for deliveries to non-EU member states
In order to carry out deliveries to non-EU member states it is necessary that we receive a letter of agreement from our clients. Please download the file and return the signed document.
Processing of articles sent on approval
Confirm the receipt of the package. Please check the articles for possible damage occured during transport and notify us immediately if you find any. Subsequent complaints cannot be considered.
Once you have decided to purchase our products you can keep the selected items and send back the rest in due course. Please give us the tracking number of the package.
We check all the material after arrival. Damaged goods will be charged without exception. Furthermore we reserve the right to charge a service fee of €30,00 for articles sent on approval that are returned in poor condition (e.g. heavily soiled). If the returned items do not arrive within three weeks they will be charged.
We don't accept credit cards! You can either pay by
- Bank transfer or
- Paypal (please note that there is a fee depending on the invoice total and the respective country)
If you make a bank transfer don't forget to state the invoice number.
Please note that PLAYNICK has to receive the exact invoice total in euros (as noted on the invoice), any bank charges have to be paid by the customer. If the amount invoiced is not transferred including all bank expenses, the remittance cannot be accepted!
delivery and packaging costs
Any complaints concerning the delivered goods have to be claimed in written form within seven days of receipt. Later reclamations can not be considered. In the case of the return of goods without our approval, we reserve the right to insist on the original contract of sale.
Marginal, objectively justified changes to our contractual obligation, because of technical or qualitative reasons, have to be tolerated by the customer.
Even if the delay of payment is no fault of the customer, we have the right to charge default interest to the amount of 10 percent above the annual base interest rate. In this way, compensation claims for proven higher interest rates are not affected.
Articles sent on approval which are returned damaged, have to be paid by the customer entirely and without any exceptions.