Articles sent on approval are a service we provide for private clients only. We cannot offer this service to retailers.
According to availability, we send a maximum of 4 mouthpieces per delivery note. Custom-made products, (e.g. copy of a facing), synthtic reeds or other accessories cannot be ordered on approval.
The delivered goods can be kept on approval for a maximum of 14 days counting from the day the material arrives. Deviations are only possible after previous agreement. The client is responsible for the articles sent on approval from the day of the receipt until the safe return to our company.
The huge worldwide demand for this service may cause longer waiting times. We ask for your understanding and patience!
Costs for shipping and handling (per parcel)
Austria € 9,00
EU member countries € 15,00
Payment upon receipt of invoice. The recipient bears the cost of returning the goods. The prices for express delivery are higher.
Processing of articles sent on approval
Confirm the receipt of the package. Please check the articles for possible damage occured during transport and notify us immediately if you find any. Subsequent complaints cannot be considered.
Once you have decided to purchase our products you can keep the selected items and send back the rest in due course. Please give us the tracking number of the package.
We check all the material after arrival. Damaged goods will be charged without exception. Furthermore we reserve the right to charge a service fee of € 30,00 for articles sent on approval that are returned in poor condition (e.g. heavily soiled). If the returned items do not arrive within three weeks they will be charged.
We don't accept credit cards! You can either pay by
- Bank transfer or
- Paypal (please note that there is a fee depending on the invoice total and the respective country)
If you make a bank transfer don't forget to state the invoice number.
Please note that PLAYNICK has to receive the exact invoice total in euros (as noted on the invoice), any bank charges have to be paid by the customer. If the amount invoiced is not transferred including all bank expenses, the remittance cannot be accepted!